QUALITY POLICY

QUALITY POLICY

ALPINA VERTICAL is a company specialised in carrying out rope access and other work at height.

It intends to achieve continuous improvement in the quality of the service it provides.

Quality Management System: Installation, repair and maintenance work on structures and other construction elements by means of vertical work and work at height.

In order to achieve the maximum level of competitiveness in the sector based on the trust and loyalty of our clients, ALPINA VERTICAL Management promotes the implementation, maintenance and continuous improvement of its Quality Management System based on the requirements of the standard UNE-EN ISO 9001:2015 (Quality Management Systems).

The Management of ALPINA VERTICAL establishes the bases of this Quality Management Policy as the basic pillars of the organisation to achieve the effectivity of its Integrated Management System, which are detailed below:

  • Ensuring the satisfaction and even exceeding the expectations of our customers through a balance of quality improvement and cost reduction, making them participants of the Quality Management System.
  • Compliance with the applicable legal requirements and with those other requirements that ALPINA VERTICAL voluntarily subscribes to.
  • We seek continuous improvement in the quality of the service we offer, in our behaviour in terms of environmental care and in terms of the possible potential impacts that ALPINA VERTICAL may generate. All this through continuous training of employees and customers.
  • Active participation to establish and meet the Quality Management Objectives and Targets as it is the responsibility of ALPINA VERTICAL.

The suitability and adequacy of this Quality Management Policy to reality are one of the points that are reviewed annually at ALPINA, continuously adapted to possible changes and communicated to all staff in such a way that it is available to the public.

The Quality Management Policy is the reference framework by which Alpina Vertical establishes and reviews its quality objectives and goals.

The management of ALPINA VERTICAL guarantees the improvement of its working system, the data analysis and the decision making, as well as the necessary resources and the communication between all company departments.

In order to reinforce relations with suppliers, Alpina Vertical maintains an information channel for incidents and carries out the appropriate inspections and verifications.

The prestige acquired by the quality standards set by Alpina Vertical is a reflection of the company’s meticulous Quality Management System. This system is based on the trust placed in us by our customers: companies with high-quality standards make fewer mistakes, reduce costs, management and performance times and are more productive.

ALPINA VERTICAL’s Quality Management Policy includes the main aspect of its Quality System Management: its continuity and capacity for improvement, which is reflected in the following statement:

ALPINA VERTICAL’s Quality Management System Management is not a goal to be achieved, but the way to perform.

Madrid, on December 11, 2019

Alpina Vertical